System failures at McDonald’s were reported worldwide on Friday. This caused the shuttering of some restaurants for hours and leading to social media complaints from customers, in what the fast food chain called a “technology outage” that was being fixed during the time. Chicago-based McDonald’s Corp. confirmed that the problems were not related to a cybersecurity attack, without giving more details on what caused them.
The statement confirmed, “We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved. We thank customers for their patience and apologize for any inconvenience this may have caused.”
Previously, McDonald’s in Japan posted on X, formerly Twitter, that “operations are temporarily out at many of our stores nationwide,” calling it “a system failure.” Later, in Hong Kong, the chain said on Facebook that a “computer system failure” knocked out orders online and through self-serve kiosks.
Downdetector, an outage tracker, also reported a spike in problems with the McDonald’s app in the couple of few hours.
Some McDonald’s restaurants were operating normally again after the outage, with people ordering and getting their food at the locations.